Returns & Exchanges

At NUMOYA, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for items in their original, unused condition. If a product doesn't meet your expectations, we are here to help you find the perfect match or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your NUMOYA account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Products

  Carefully place the unused beauty products in their original packaging, ensuring all seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.